Job Description
Responsibilities
- Ensure all systems operate smoothly and align with our quality standards.
- Maximise the efficiency of all business procedures.
- Establish production KPIs and conduct quality assessments.
- Interactivity with students, teachers and parents to ensure smooth classes and learning outcomes.
- Conceptualise strategy to ensure greater customer satisfaction.
- Ensure smooth functioning of all the batches.
- Proper management of each and every class.
- Proper flow of information with parents and students and supervising decorum of the class.
- Monitor daily operations and address potential issues when they arise.
- Monitor financial data and recommend solutions that will improve profitability.
- Produce a detailed forward budget for the organisation which reflects the strategic plan.
- Design a business plan for revenue-generating activities - specifically marketing and sales of resources and materials.
- Devise and implement systems for managing and delivering all sales activities.
- Write high quality, persuasive funding applications, including producing accurate budgets.
- Monitor and plan for resource needs across all programmes.
- Oversee the maintenance of the Salesforce database.
Requirements
- Previous experience as a Business Operations Manager or in a similar role.
- Good knowledge of operations management
- Experience with forecasting models
- Experience with databases and project management software
- The ability to interpret financial data and allocate budgets
- Exceptional communication skills.
- The ability to juggle a demanding workload, to work to deadlines and to be flexible.
Desired Skills and Experience
Operations Management,Process Improvement,Production Management,Quality Control