WE ARE HIRING FOR CUSTOMER SERVICES E-COMMERCE PROCESS , This is a 3 months Contractual job.
Work from home , Mandate to have a Internet Connectivity.
Looking for Good to Excellent communication Skills in English.
Freshers/Exp with HSC passed out
Post Lockdown location will be Thane.
Salary 18 CTC to 20 CTC
Joining Date:30th June,2020.
Shift timings: 7am to 11pm any 9 hours.
Job Location Thane Post Lockdown Till then WFH.
- Ability to communicate complex issues in a friendly and easy to understand format
- Ability to anticipate client needs and provide personalized customer service tailored to individual client satisfaction
- Educating customers about product details, ingredients, usage and price.
- Offer friendly and professional customer service to customers and develop professional relationships.Respond to inbound calls and effectively consult customers or prospective customers regarding products.
- Appropriately escalate customer issues as and when necessary according to guidelines.
- To complete meet all customers' requests as per defined guidelines.
- Ensure FTR on calls and provide end to end resolution to avoid repeat calls from customers.