Job Description
The right candidate should aim to grow either as a Customer Service Manager or as an Operations head at Bright in 2-3 years time. While it is an Individual contributor role at this point. It will be managerial role, once we hire customer service representatives. Developing high trust work relationships
Responsibilities
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries. In the lead role, this person will also be responsible to define Service level and track the same.
- Communicating with customers through various channels.
- Where possible create templates to be more effective.
- Acknowledging and resolving customer complaints.
- Complete understanding of products inside and out with ability to train the juniors.
- Keeping records of customer interactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Requirements
- At Least 2 years of customer service experience in handling US clients
- Willing to work in Night Shift.
- Hunger to succeed and to thrive in an exciting and fast-paced early stage startup environment