June 08, 2020
About Knorish:
Knorish Frameworks Pvt.Ltd (Knorish) is a 100x.VC funded company which is on a rapid growth mode. Our all-in-one platform enables businesses, experts, professionals, artists, instructors, specialists, coaches, people seeking work from home opportunities to take their business online that sells courses and content on their online stores. Think Shopify for Online Courses.
We are currently looking for a talented Technical Support Executive who has a feel for customer success and thrives on maintaining positive relationships with clients and is great at networking. An ideal candidate would be one who is a technophile and has worked in a similar SaaS company.
Responsibilities :
- Serves as the expert for the technology areas assigned and provides support to resolve issues that may arise.
- Work closely with different teams to be a subject matter expert to ensure great customer service.
- 2- 5 years of relevant technical support experience in a customer focused position involving technical knowledge of a company' s products and services.
- Monitor and escalate in case of software issues in a timely manner.
- Should be able to communicate issues/feature requests with the required details.
- Has direct impact in making our customers successful.
- Ensure all complaints raised are resolved in an efficient manner.
- Follow up on technical cases including proper escalation and management of the case until case closure.
- Respond to client queries via email/ Phone/ Video Conference
- Respond to call-outs in a timely fashion.
- Recommend corrective actions based on analysis.
- Provide customer feedback to the appropriate internal teams.
- Manage customer communications and expectations until the closure of each case
Required Skills:
- Excellent communication skills.
- Relevant professional experience.
- Familiarity with Software as a Service, web browser technologies, Excel, etc.
- Familiarity with case tracking and customer relationship management software
- Experience in a technical support role in a networking/security/e-learning company
- Customer-service oriented with a problem-solving attitude.
- Prior experience of working in a design agency is a must!
- Should be confident, energetic and possess great convincing skills.
- Comfortable communicating with clients via email/phone call/Skype.
- Excellent organizational, multitasking, time management and communication skills.
- Strong Customer Empathy and Business Orientation
- Professional presentation and conduct.
- Comfortable with new age technology
- Must be articulate, organized, and detail-oriented
- Quick learner, with a positive attitude and ability to work well within a team
Offered Pay Amount
Pay Amount : Rs.Industry
Customer Servicenumber of openings :
1Qualification :
customer service, engineering, consulting, excelJob Location