Job Description
The ideal candidate is an energetic self-starter. You will be the face of an upcoming fintech company – you will own the customer relationship from the very beginning. You will interact with customers who are emailing, calling, and texting about product questions and account/transaction inquiries. It's important that you can work during Pacific U.S. time zone hours.
Responsibilities
- Responding to customer inbounds via email and chat.
- Scheduling and participating in phone calls with customers
- Providing product feedback to engineering team
- QAing new features to ensure product quality before going live with customers
- Make recommendations based on feature requests and bugs reported by users
- Troubleshoot user problems
- Document technical issues and deviations from specifications
- Collaborate with the engineering and product management teams to help reproduce and resolve technical issues
Preferred Qualifications and Qualities:
- Knowledge of SaaS products and services
- Great communication skills via phone, email, and chat
- Experience using the Google Suite (Docs, Calendar, and Sheets)
- Familiarity with customer service and/or project management tools like Freshdesk/Asana
- A history of successful client engagement – 2+ years of experience in customer success, or similar client-facing roles
- Self-motivation and an attitude that gets things done
- Proficient in writing and speaking English
- Technical aptitude with a solid understanding of technology and how a product works.
- Bonus points for having experience as a QA tester in another software company.
Why join the team?
This is a great opportunity to join a growing company with a dynamic team, fast growth with lots of opportunities for professional progression and that rewards hard work handsomely.