October 08, 2020
As a Help Desk Agent, you ll provide exceptional customer service by providing guidance and resolving issues through digital channels. You ll work autonomously to provide customers with the tools they need to succeed while maintaining performance metrics. This position requires adaptability, urgency, problem-solving, and critical thinking around factors that impact the customer experience.
This is the job for you if:
Adaptability You treat change as an opportunity for learning and continuous improvement; focus on the beneficial aspects of change; and speak positively about change to others.
Customer Centricity You anticipate customers needs whenever possible and respond quickly and accurately. You attempt to exceed expectations for every customer on the first interaction.
Communication You adjust your communication to match your audience and you have excellent written and verbal communication skills .
Initiative You proactively take action to improve a situation without waiting for explicit instructions; you recognize and respond to opportunities in order to reach a goal; seek new and improved techniques, solutions, and approaches to completing work. You re not afraid to share feedback.
Time Management You can easily handle multiple tasks at the same time while considering plans for future tasks. You thoughtfully plan your schedule and skillfully discern between the urgent and the important to consistently meet deadlines .
Achievement You set high standards for yourself and strive to improve your own performance by exceeding your professional and performance goals. You have a passion for your work and go above and beyond to improve. You have an openness to accepting feedback and you enjoy celebrating achievements.
Positivity You approach every situation, even tough ones, with positivity and optimism. You spread enthusiasm and encourage others to be positive.
Responsibility You re conscientious and reliable. You take ownership for achieving your goals. Because you are consistent and dependable, you ensure high levels of quality in your work.
Resilience You re hardworking and willing to pitch in and help. You thrive in a fast-paced environment and do well in stressful situations. You persevere with confidence in the face of challenges.
Job Functional Area
Contact/Call Center Ops
Offered Pay AmountPay Amount : Rs.
number of openings :1