Delhi
July 15, 2020
Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.
About This Role
The role holder is principally responsible for building and maintaining customer service relationships and driving strategy across their operational units. They will be responsible for a number of operational teams which may be headed by Service Operations and/or Service Operations Solutions managers – these teams will process and/or progress Customer Orders and/or process and progress Customer Faults, handle customer enquiries and complaints and/or ensure revenue collection. This will typically be across a wide range of products or services or for a business-customer base where overall individual contract levels are high. Products or services are more likely to be in their infancy and/or have high technical knowledge and appreciation and/or have non-standard processes.
You'll Have The Following Responsibilities
Connected leaders behaviours
Team coach
Collaborative partner
Solution-focused achiever
Skills Required For The Job
You'll have the following skills & experience
Strong level of knowledge of all products appropriate to the customer base and understanding their application to the customer and the impact of problem on their business.
High level of coaching and people management skills.
High level of understanding of each clients business imperatives.
Skills and experience would span a broader and deeper technical spectrum.
Ability to represent their sector/department at a high level internally within the organisation.
Higher level customer-management skills
Experience You Would Be Expected To Have
Graduate / Post Graduate
Minimum 10 Years of overall work experience with at least 6 years in leadership roles
IJP Eligibility Criteria
As per IJP Guidelines
If you have an active PIP/Disciplinary sanctions then you cannot apply for a role internally for the duration of that sanction. In circumstances when you are in a disciplinary process but the outcome hasn’t been reached or there is an active appeal then you can apply, however, the Offer could be withdrawn if, subsequently, you’re issued with a sanction or your appeal is unsuccessful. It is the responsibility of an applicant to not apply to IJP in case if they are on an active PIP/ Disciplinary case/ Warnings or sanction. If such an applicant is found to have applied for a role, then, strong disciplinary action will be taken against that applicant.
COVID-19 Notice: We’ve changed our recruitment process so that we can continue to offer exciting opportunities in {BT/Openreach – Use the appropriate version}. We’ve moved to ‘virtual hiring’ until further notice - which includes video interviews and virtual on-boarding, to make sure that we maintain candidate and employee safety.
About BT
BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.
We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.
So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT
How To Apply
It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!
NA
Job function
Customer service
Main location
India-India-Gurugram-Gurugram
Schedule
Full-time
Working pattern
Standard
Salary
Competitive
Closing date
Jul 15, 2020, 1:29:00 PM
Offered Pay Amount
Pay Amount : Rs.Industry
Operationsnumber of openings :
1Qualification :
Staffing Recruiting, MarketingJob Location