July 07, 2020
Why Airtel?
We are a fun-loving, energetic and fast growing company that breathes innovation and strives to give an unparalleled experience to our customers and win them for life.
One in every 24 people on this planet is served by Airtel. We are a true Indian MNC, operating out of 17 countries across Asia and Africa. Here, we put our customers at the heart of everything we do. We encourage our people to push boundaries and evolve from skilled professionals of today to risk-taking entrepreneurs of tomorrow. We hire people from every realm and offer them opportunities that encourage individual and professional growth. Here, at the worlds third largest mobile operator, you will be working with the best minds in the business, to deliver solutions that truly enrich the lives of our customers.
We are always looking for people who are thinkers & doers. People with passion, curiosity & conviction, people who are eager to break away from conventional roles and do jobs never done before
Job Responsibilities
PRINCIPLE ACCOUNTABILITIES . Drive network uptime 1. Maintain Infra CP uptime as per given target by management.2. Taking follow up with BHL & OME partners for site Outages & close issue by coordinate with cross functional teams.3. Analysis on Repeated, FF & high outages, follow up with field team for outage control.4. Ensure for Daily outage con call with CI , ZOM & OME partners & sharing con call report to all concerns for further action on this .5. Tracking of Node isolation cases & > 60 outage incidents Outage Sign , KPI off & Service Penalty 1. Ensure for outage report generations, validation & sign off with E// , OPCO & all OME partners on every month .2. Responsible for outage sign off as per SLA3. Tracking of repeated outages & closing infra , Estate & partner issues timely for service penalty reductions .4. KPI sign off as per agreement Governance Meeting 1. Doing monthly structured governance meeting with all OME partner, ZOM & sharing MOM points.2. Reviewing of MOM points & tracking of open issues till closer.3. Organize meetings, training programs and R & R in circle or zone level. Customer Management 1. Monthly ORM with all customers & discuss on last month performance, New Energy Initiatives.2. Resolve customer’s queries & escalations.3. Joint visit with customer for problematic sites.4. Update Customer for any incidence/major outage at site.5. Timely sharing reports.6. I Hygiene closer . Operation & Maintenance:- 1. Developing and implementing plans & schedules for maintenance operations.2. Managing predictive / preventive / shutdown maintenance for all utility equipment3. Conducting process audits; reviewing existing processes and re-designing for enhancing operational efficiency.4. Prepare Site visit plans for ZOM & CI & OME Partners on basis of high Outages & Energy.5. Ensuring that KPI's are achieved as set by management by driving and motivating the team members.6. Data analysis & making action plan for achieving set targets.7. basic Hygiene of sites .8. Frequent site visit with field team.8. Frequent site visit with field team. People/Resource Management: 1. Developing, recommending and implementing human resources strategies and policies in support of business objectives; developing & implementing a clear people strategy for the organization
Offered Pay Amount
Pay Amount : Rs.Industry
number of openings :
1Qualification :
Staffing Recruiting, MarketingJob Location