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Senior Customer Service Manager

Full Time Jobs

Kolkata

November 20, 2020

Senior Customer Service Manager

Full Time Jobs
  • Job Industry: Customer Service
  • Kolkata
  • Pay Amount : Rs.
  • Posted On : November 20, 2020
Roles : Customer Service Sales Strategy/Planning

Job Description

Manager M2/Senior Manager

 

  • Will be part of the senior project management team
  • Deliver the best customer service experience for customers and consumers
  • Ensure the team responds professionally to all customer requests with the defined TAT via phone, chat or email
  • Focus on continuous process improvement to benefit the client and the project metrics
  • Analyze competitors and the market to suggest new technologies to be implemented
  • Responsible for end-to-end delivery management of new and/or existing projects
  • Manage all client expectations and communication
  • Manage the P&L for projects ensuring margins and client SLA’s are consistently met
  • Work with new and existing team members towards ensuring a robust and ongoing training plan
  • Support the pre-sales team to execute pilots towards winning new business from prospective clients
  • Ensure compliance with internal systems and quality policies
  • At least 5+ years of relevant experience in inbound customer support services across voice and non-voice operations
  • Demonstrated experience of managing large teams (more than 300 people)
  • Actively participated in the pre-sales process (RFP’s, Pilots etc.) to acquire new clients including commercial modelling, creation of pitch and service decks
  • No specific parameters are being defined for age / educational background / years of experience
  • Any Graduate

Job Overview

  • Offered Pay Amount

    Pay Amount : Rs.
  • Industry

    Customer Service
  • number of openings :

    2
  • Qualification :

    Customer Service Sales Strategy/Planning
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