Senior Executive - Customer Service

Job Description

We are looking for an Senior Executive - Customer Service (Booking Desk) that will handle the following :

• Process the booking requests received from Front Offices in India.
• Booking must be issued only if valid rates are available
• All booking requests should be on e-ZIM(barring exceptions like IMO / Over dimension cargo
• Check the CUCC / routing / equipment prefix restriction prior booking issuance
• All discrepancies / missing information received from Front offices should be saved in excel file
• Ensure correct booking prefix is updated.
• Maintain the data of depot email ids / equipment availability at all times
• Ensure to update all mandatory information for reefer bookings.
• Run the Booking status report (“A” Status – not processed) every day and arrange cancellation
• Update IMO details for partner bookings to be planned on our vessels.
• Clear the business errors on a daily basis.
• Run the booking report once every week and liaise with respective front offices for cancellation.
• Productivity report should be updated in excel on a daily basis